Privacy Policy
KeshRokkhi (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase our products, or interact with us online or offline.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information You Provide
• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via payment gateways; we do not store card details)
• Account login details (if you register an account)
1.2 Automatically Collected Information
• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring/exit pages and clickstream data
1.3 Information from Other Sources
We may receive information about you from social media platforms (e.g., if you sign up via Facebook/Google) or third-party marketing partners, with your consent.
2. How We Use Your Information
We use your information for:
• Processing and fulfilling your orders
• Managing your account and customer service requests
• Sending order updates, marketing emails, and promotional offers (only with your consent)
• Personalizing your shopping experience
• Improving our website, products, and services
• Detecting and preventing fraud or misuse
• Complying with legal obligations
3. Sharing of Information
We do not sell or rent your personal data. We may share information in the following cases:
• With trusted service providers (payment gateways, courier services, marketing platforms) who process data on our behalf under strict confidentiality agreements
• For legal compliance, if required by law, court order, or government authority
• In case of business transfer, such as merger, acquisition, or sale of assets, where customer data is part of the transferred assets
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Remember your preferences and settings
• Analyze website traffic and improve performance
• Serve relevant ads and offers
You can manage cookies through your browser settings, but disabling them may affect site functionality.
5. Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes:
• SSL encryption on our website
• Secure servers and firewalls
• Restricted access to personal data by authorized personnel only
• Regular security audits
However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer needed, it is securely deleted or anonymized.
7. Your Rights
Under Bangladesh law and applicable global standards, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent to receive marketing communications
• Lodge a complaint with the relevant authority if you believe your rights are violated
To exercise these rights, contact us at: [Insert Contact Email]
8. Special Protection for Minors
Our website is not directed to children under 14. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor without parental consent, we will delete it immediately.
9. International Data Transfers
If your data is transferred outside Bangladesh (e.g., for cloud storage or marketing), we ensure appropriate safeguards are in place to protect your privacy in line with global best practices.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our services. Updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
KeshRokkhi
Email: info.keshrokkhi@gmail.com
Phone: +8801671562929; +8801670595531
Address: House#73, Road#5/A, Dhanmondi, Dhaka
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✅ Compliance Notes for Bangladesh:
• Aligned with Cyber Security Act 2023 (unauthorized disclosure prevention)
• Anticipates Personal Data Protection Act (PDPA) requirements
• Meets e-commerce site transparency best practices
• Includes GDPR-style user rights for future-proofing